Skip navigation

Windsor myki retailers

profile image
Sam Hibbins MP
Member for Prahran
23 August 2016

Mr HIBBINS (Prahran) — (8155) My adjournment matter is for the Minister for Public Transport. The action I seek is for the minister to allow the Chapel Convenience Store at 23 Chapel Street, Windsor, and Windsor Lotto at 41 Chapel Street to sell myki cards. Apart from the two ticket machines at Windsor station the only nearby shop selling myki cards is the 24-hour bottle shop, which does not allow access to people under 18 years. This is a completely unacceptable situation, given there are five schools in walking distance — St Michaels Grammar, Presentation College Windsor, Christian Brothers College, St Marys Primary School and Stonnington Primary School — each with a steady stream of school students, particularly from the secondary schools, travelling from Windsor station to school and back every day.

Both shops have up to a dozen customers coming in each day asking to buy or top up their myki. One store has resorted to placing multiple signs up around their shop stating they do not sell myki, though people still ask, such is the demand. These shops applied previously to be myki retailers, but were refused. I understand that Public Transport Victoria is no longer accepting any new applications for shops to sell myki. However, the current situation in Windsor is unacceptable. There is a clear demand for myki to be sold at these shops, which are either side of Windsor station. Many people want or need customer service rather than to use a myki machine, and would rather top up their myki when buying milk or the paper than have to go into a bottle shop, which of course not everyone in the community feels comfortable going into. School students are unable to access the bottle shop due to their age, which itself is poorly signed as a myki retailer. There have been many problems with myki over the years since its inception. This one is very easy to solve by allowing these two shops to be myki retailers.

Written Response

Ms ALLAN (Minister for Public Transport) - The myki Retail Network has now grown to over 800 myki Retail Outlets across metropolitan and regional Victoria. In addition to the retail channel, public transport customers are further supported through the ability to buy and top up via:

•       PTV Call Centre (1800 800 007)

•       PTV website (ptv.vic.gov.au)

•       myki Machines (located at train stations, some tram stops and some bus interchanges)

•       Ticket office windows at staffed train stations

•       On board buses

In the locality of Windsor, customers can currently buy and top up myki cards from the following channels:

•       7-Eleven Windsor -  259 Dandenong Rd, Windsor

•       Railway Hotel - 29 Chapel St, Windsor

•       Windsor Station - Chapel St/Peal St, Windsor& amp; lt; /p>

•       On Board Bus - Routes 216, 219 246 

Further, the City of Stonnington covering the suburbs of Armadale, Toorak, Kooyong, South Yarra, Prahran, Windsor, Malvern, Malvern East and Glen Iris contains 39 myki Retail Outlets, as well as numerous train stations and the opportunity to purchase and top up on board buses.

The Victorian Government announced earlier this year a new approach to fare compliance will be introduced in Victoria from 1 January 2017.  As part of this new approach PTV has already commenced exploring the option of additional myki purchase and top up options. 

To further support public transport customers, PTV has embarked on a review of the current ticketing coverage in the Windsor area, including the requests from Chapel Convenience Store and Windsor Lotto to become myki retail agents.

If additional locations in Windsor are identified as requiring the presence of a myki Retail Outlet, PTV will undertake a suitability analysis on those businesses within close proximity to the location and will offer an engagement opportunity to the business who best meets public transport customer's needs.

 

profile image
Sam Hibbins MP
Member for Prahran
23 August 2016
SHARE:

WHAT I'M FIGHTING FOR


LATEST NEWS

MEDIA RELEASE

Greens call on Upper House to block Labor’s tax on electric vehicles

The Greens have urged non-government MPs to oppose the Victorian Labor Government’s proposed tax on people who drive electric vehicles when the bill moves through Parliament in the coming months.   At a time when countries around the world are making EVs more affordable to drive down greenhouse gas emissions,...

PARLIAMENT

Members Statement: Urban Environment

Mr HIBBINS (Prahran): I rise to urge the state government to improve and consider our urban environment. I cite two examples where I recently met with residents where this needs to happen. Firstly, the Queens Way retaining walls, which were once porous green walls, have now been completely concreted over, with...

MEDIA RELEASE

Vicroads privatisation will put interested of private profit over public good

The Greens have slammed the Victorian Labor Government's decision to partly privatise VicRoads and have said it will put the interests of private profit over the public good. Victorian Greens spokesperson for transport, Sam Hibbins, said it was clear this government was addicted to privatisation and that it needed to...

PARLIAMENT

Question without Notice: Gas Imports

Mr HIBBINS (Prahran): My question is for the Minister for Energy, Environment and Climate Change. Minister, whilst last sitting week this house supported the ban on gas fracking in Victoria’s constitution, there are still currently plans for two gas import terminals in Victoria—in Western Port and Geelong. Can the minister...