Windsor myki retailers

Mr HIBBINS (Prahran) — (8155) My adjournment matter is for the Minister for Public Transport. The action I seek is for the minister to allow the Chapel Convenience Store at 23 Chapel Street, Windsor, and Windsor Lotto at 41 Chapel Street to sell myki cards. Apart from the two ticket machines at Windsor station the only nearby shop selling myki cards is the 24-hour bottle shop, which does not allow access to people under 18 years. This is a completely unacceptable situation, given there are five schools in walking distance — St Michaels Grammar, Presentation College Windsor, Christian Brothers College, St Marys Primary School and Stonnington Primary School — each with a steady stream of school students, particularly from the secondary schools, travelling from Windsor station to school and back every day.

Both shops have up to a dozen customers coming in each day asking to buy or top up their myki. One store has resorted to placing multiple signs up around their shop stating they do not sell myki, though people still ask, such is the demand. These shops applied previously to be myki retailers, but were refused. I understand that Public Transport Victoria is no longer accepting any new applications for shops to sell myki. However, the current situation in Windsor is unacceptable. There is a clear demand for myki to be sold at these shops, which are either side of Windsor station. Many people want or need customer service rather than to use a myki machine, and would rather top up their myki when buying milk or the paper than have to go into a bottle shop, which of course not everyone in the community feels comfortable going into. School students are unable to access the bottle shop due to their age, which itself is poorly signed as a myki retailer. There have been many problems with myki over the years since its inception. This one is very easy to solve by allowing these two shops to be myki retailers.

Written Response

Ms ALLAN (Minister for Public Transport) - The myki Retail Network has now grown to over 800 myki Retail Outlets across metropolitan and regional Victoria. In addition to the retail channel, public transport customers are further supported through the ability to buy and top up via:

•       PTV Call Centre (1800 800 007)

•       PTV website (ptv.vic.gov.au)

•       myki Machines (located at train stations, some tram stops and some bus interchanges)

•       Ticket office windows at staffed train stations

•       On board buses

In the locality of Windsor, customers can currently buy and top up myki cards from the following channels:

•       7-Eleven Windsor -  259 Dandenong Rd, Windsor

•       Railway Hotel - 29 Chapel St, Windsor

•       Windsor Station - Chapel St/Peal St, Windsor& amp; lt; /p>

•       On Board Bus - Routes 216, 219 246 

Further, the City of Stonnington covering the suburbs of Armadale, Toorak, Kooyong, South Yarra, Prahran, Windsor, Malvern, Malvern East and Glen Iris contains 39 myki Retail Outlets, as well as numerous train stations and the opportunity to purchase and top up on board buses.

The Victorian Government announced earlier this year a new approach to fare compliance will be introduced in Victoria from 1 January 2017.  As part of this new approach PTV has already commenced exploring the option of additional myki purchase and top up options. 

To further support public transport customers, PTV has embarked on a review of the current ticketing coverage in the Windsor area, including the requests from Chapel Convenience Store and Windsor Lotto to become myki retail agents.

If additional locations in Windsor are identified as requiring the presence of a myki Retail Outlet, PTV will undertake a suitability analysis on those businesses within close proximity to the location and will offer an engagement opportunity to the business who best meets public transport customer's needs.